 |
 |
|
Boin and Lagadec (2000)Management > Crisis Management > Lectures > Independent Research > Boin and Lagadec > Crisis change > Modern crisis > Anticipated resilience
Anticipated resilienceThe traditional way of dealing with a crisis is to be resilient and to "bounce back" after being hit hard. The authors argue that for a firm to do well in times of turbulence it needs to create anticipated resilience - prepare for the worst and plan exactly how it will "bounce back" This requires training, where managers and employees are taught to facilitate a flexible, innovative and effective response for when a crisis hits. Training is based on the assumption that people during a crisis tend to act irrationally and that decisions have to be made quickly, on limited information. Top management must take charge and handle the "fuzzy environment". They must "provide the cement that holds the organisation together". This means that crisis training needs to have the CEO and other top management involved, for continuous learning. This will prevent the avoiding behaviour of management during a crisis.
|
|
